[Resolved] Razorpay — fraud transaction

 
3 Reviews
India
 dharnika on May 15, 2019
# fraud transaction #
Dear sir,
I have received a call on the name of job consultancy, on 11th may'15 saying to register on naukriprovider.com for job. Once completing the registration process with details of debit card, i have got a message that a transaction of rs 3939 has been happen through razorpay[protected] with txn id#314551 from sbi debit card.
This transaction has happened without our knowledge and consent. So i request you to kindly consider look into the issue and take appropriate action so that hard earned money can be returned to my account.

Some details of transactions are:
1) txn#314551
2) pos 70020692
3) last digit debit card=2043

Do let me know, how i can help further in this.

Customer name: dharnika bhatnagar
Contact no: [protected]
Email id:[protected]@gmail.com

fraud transaction
Complaint marked as Resolved Jun 17, 2019

Complaint Status


[May 15, 2019] Razorpay customer support has been notified about the posted complaint.
Verified Support
Razorpay Customer Care's response, May 17, 2019
Hey Dharnika,

We have updated the status of your query on the email thread with the ticket ref: 512144.
Feel free to write back to us for further queries on the same email thread and we will be glad to assist you with the same.

Thanks & Regards,
Team Razorpay
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Dear sir.
I have done the online payment for pancard through razor pay. But there is no reply from pancard section. So i request you to pls refund the amount as soon as possible.
Razorpay Customer Care's response, May 17, 2019
Verified Support

Hey Vanita,

Please write to us with your transaction details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay
Sir, on May3, 2019. I paid 299 rupees for gurus note o[censored]PSC and I got that payment success mail . But they(gurus note) are telling the payment is not completed so please help and refund me. That will batter for me either send to gurus notes office . Then they will send me note and I can make it useful
Razorpay Customer Care's response, May 17, 2019
Verified Support

Hey Sarang,

Please write to us with your transaction details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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