[Resolved]  Razorpay — Fraud Transaction from my Axis Bank Account Rs. 10,000

Dear Sir,

This is to inform you that a fraud transaction has been done form my Axis Bank account which I have not done. My details are as given below:-

Name- Mrs. Leela Shahi
Bank -Axis Bank
Transaction Date- 02 April 21
Transaction Amount Rs. 10, 000/-
Debit Card details- (First Six Letter) 450503 (Last Four)4660
Transaction details of debit amount is attached.
FIR Copy is attached.

We have not done this transaction and no OTP has been received. Your gateway has been used for this fraud. Kindly refund the amount Rs. 10000/- as earliest.

Regards,

Mrs. Leela Shahi

Mobile No- [protected]
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Aug 8, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Apr 09, 2021
Updated by Devdhuni
Dear sir,
Today I received a call from no[protected] At apprx. 5 P.M.as a Razorpay Customer Service Employee. He want to cheat us by download some software from play store. Than, we understand he want to cheat us by download software.

He is merchant of Razorpay. Kindly blocked him as he is fraud to cheat the people from society. Kindly return our money Rs. 10000/- as earliest possible.

Regards,
Leela Shahi

Mobile number- [protected]
Verified Support
Apr 28, 2021
Razorpay Customer Care's response
Hi,
I have raised a request on your behalf with the ticket ID: 5415566. Please expect an update on the same mail thread at the earliest.
Regards,
Anirvan
Complaint comments 

Comments

Dear sir,
Today I received a call from no- [protected] At apprx. 5 P.M.as a Razorpay Customer Service Employee. He want to cheat us by download some software from play store. Than, we understand he want to cheat us by download software.

He is merchant of Razorpay. Kindly blocked him as he is fraud to cheat the people from society. Kindly return our money Rs. 10000/- as earliest possible.

Regards,
Leela Shahi

Mobile number- [protected]
Hi, we request you to refer to the following link and raise a dispute for the referred transaction: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx Regards, Team Axis Bank.

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