[Resolved] Razorpay — here was an unauthorized transaction through my debit card of icici for rs. 8996.00. dated 17.2.2020 | |||
Name - shradha subbaiah There was an unauthorized transaction through my debit card of icici for rs. 8996.00. Dated 17.2.2020 This transaction is not done by me. Please look into it and refund back the amount immediately. Txn ref[protected]. I also would bring to your notice that i do not have any account registered with your site untill this transaction was done. Please resolve at the earliest. Was this information helpful? | |||
Mar 21, 2020 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Feb 19, 2020 Razorpay Customer Care's response Hi Shardha, Thank you for your time on call. As discussed, we are actively working on your request. Please do expect an update on the on-going email thread with the ticket ref: 2127109 at the earliest. Appreciate your patience in the interim. Thanks & Regards, Team Razorpay | |||
 4 Comments | |||
Comments
I've made the rbl credit card payment on
28/02/2020 from my pune people cooperative bank but the payment is not credited to my credit card account.
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28/02/2020 from my pune people cooperative bank but the payment is not credited to my credit card account.
Razorpay Customer Care's response, Mar 5, 2020
Verified Support
Hii team,
Today l have paid off a payment through your payment gateway to kudos finance and Investments Pvt ltd and his upi id-kudos.[protected]@hdfcbank on 2.00p.m Rs3305/- but money is deducted and not updated.how can I get the money refunded, please look at this matter and solve my problem as soon as possible
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Today l have paid off a payment through your payment gateway to kudos finance and Investments Pvt ltd and his upi id-kudos.[protected]@hdfcbank on 2.00p.m Rs3305/- but money is deducted and not updated.how can I get the money refunded, please look at this matter and solve my problem as soon as possible
I have made payment to SBI MUTUAL VIDE transation no. RSBI[protected]IGAIDYKPR8 dated 24/02/2020 amounting Rs.15000/- from my sbi a/c no. [protected] . The said amount nether credited to my SBI mutual fund nor refunded in my bank account.
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Razorpay Customer Care's response, Mar 5, 2020
Verified Support
Hi Vinay,
We are sorry to hear about this. Kindly share the transaction details in the description of the ticket form along with your contact details over here https://razorpay.com/support/#request so that we can investigate and assist with your query at the earliest.
_PS: The Razorpay payment ID is not mandatory, you can provide us with your bank account statement or the debit reference._
Thanks & Regards
Team Razorpay
We are sorry to hear about this. Kindly share the transaction details in the description of the ticket form along with your contact details over here https://razorpay.com/support/#request so that we can investigate and assist with your query at the earliest.
_PS: The Razorpay payment ID is not mandatory, you can provide us with your bank account statement or the debit reference._
Thanks & Regards
Team Razorpay
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We are sorry to hear this, kindly raise a request with your transaction and contact details here https://razorpay.com/support/#request so that we can check the same and update you at the earliest.
Thanks & Regards,
Team Razorpay