Razorpay — I am complaining about the payment made on Looks100.com

Hi Razorpay Support Team,

I am really concern about your serveries are being misused by some fraudulent websites like looks100.com.
I made an order on looks100.com on Aug 9th and made payment of 3, 198 INR for 2 items with transaction ID (T2208091855414263706905) and Order ID (#LX2081). It has not been delivered so far and there is no any update from there side. On their website they are showing tracking detail but that is invalid as I have checked it several times and also confirmed with IndiaPost support team. I have also tried to reach looks100.com support team many a times but they don't pick the phone and never revert back to my email which I wrote them.
You are very popular and trusted service provider in Indian market, even I have implemented your APIs in couple of portals successfully. This website seems to be cheating portal which is just doing fraud with innocent Indian people. I expect you to take an action against them asap and make your policy very straight, clear and intolerant for such so called organisation.
Please push them to deliver promised items asap and make them to refund the money.
I will really appreciate your active support in this regard.

Yeshpal Singh