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[Resolved]  Razorpay — i have ordered 3 dress items from avoonik on 28th october 2018. but didn't receive my items not yet.

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Kindly help me please. I have ordered 3 items including 399 rupees and 499 each for both items from avoonik. Totally it took rupees 1379. It has been done on 28th october 2018. But didn't get any further information about the products. Only thing got is the product id. And paid cash through debit card. They said they will deliver products within 8-10 days. Almost 14 days over. Now i get to know it's a fraud process. Try to consolve my problem.
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Dec 13, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2018
Razorpay Customer Care's response Hi Rinsu,

Please write to us at: https://razorpay.com/support/#grievance with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay
Complaint comments 
3 Comments

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Comments

Today i booked tickets but ticket not booked and amount deducted from my account, , , , , i need my money back

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Razorpay Customer Care's response, Nov 20, 2018
Verified Support
Hi Saubhagya,

We checked the transaction: 831511432951 and see that a refund was successfully processed on 16th Nov, 2018. You can expect a credit to reflect in your account in 7-10 working days from the date of processing. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay
I paid RS. 160.49 through Razorpay using UPI but, money got deducted but IRCTC is showing it under failed transaction with reason being no response from bank end.

Reply
Razorpay Customer Care's response, Nov 14, 2018
Verified Support
Hi Agraha,

We checked the UPI reference ID: 831223736472 and see that the transaction was unsuccessful. Rest assured, you will get a refund in 7 - 10 working days. Please note that you can also track the status of your transaction on https://razorpay.com/support/.

Thanks and Regards,
Team Razorpay
I have recently booked a ticket from this gateway and the merchant say that we haven’t received and payment from my side whereas money from account has been deducted and have not got any confirmation message yet I request you to please do the needful
Reply
Razorpay Customer Care's response, Nov 14, 2018
Verified Support
Hi Ujwal,

We have updated you with the status of your request on the ticket with reference number: 292392. Feel free to write back to us on the same email thread for further queries.
We would be glad to assist you with the same.

Thanks and Regards,
Team Razorpay

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