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[Resolved]  Razorpay — I'm complaining about payment deducted but no bill or product received

Address:DPMI Siliguri, Near ulka ground Jyoti nagar, Darjeeling, West Bengal, 734001

I've paid for rajasthan k plus compound syrup amount of 1020 thru gpay. Amount got deducted from my canara bank account but i've not received any bill neither the product got ordered it seems.
When asked the company they said they haven't receive any order or cash.
Kindly help to get the refund.
I'm attaching the screenshot of my payment.
Kindly resolve this matter asap
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May 30, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2019
Razorpay Customer Care's response Hey Archana,

Kindly write to us with your transaction details here: https://razorpay.com/support/#request
and we will get back to you on the same at the earliest.

Thanks and Regards,
Team Razorpay
Complaint comments 
2 Comments

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Comments

I had tried to book a railway ticket.amount debited but ticket didn't get reserved.
I want my money back

Reply
Razorpay Customer Care's response, Apr 25, 2019
Verified Support
Hey Rajnish,

We checked our logs and see that the transaction 100001797082223 is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay
Want to talk to senior person as amount debited from my account
Reply
Razorpay Customer Care's response, Apr 30, 2019
Verified Support
Hey Meenakshi,

Please provide us with your transaction and contact details here https://razorpay.com/support/#request so we can check the same and get back to you with an update at the earliest.

Thanks & Regards,
Team Razorpay

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