[Resolved] Razorpay — I'm ordered mobile but yet not received

ujjaval gadhavi

from Mumbai, Maharashtra

Address:

6 RAJDEEP BUNGLOWS RAJCITY NEAR KADI CHATTRAL ROAD KADI, Mehsana, Gujarat, 382715

I'm ordered mobile on 13th september.

Merchant doesn't responding me and razorpay also.

I have generated 15 tickets frow last 3 days but razorpay not responding atleast once.

Yesterday merchant trying to another fraud with me using upi but i have disconnected call. And i have saved my account from fraud.

I request you to razorpay plz contact me. And solve my problem.

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Nov 14, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

Razorpay Customer Care's response Hey Ujjaval,

As conveyed over the email thread with reference number 730630, we are getting this checked with the merchant and will get back to you with an update at the earliest. Kindly follow the same email thread for further updates.

Thanks & regards,
Team Razorpay

Sep 24, 2019

Updated by ujjaval gadhavi Despite complaining so much, he does not do one call or respond any complain.

Verified Support

Sep 24, 2019

Razorpay Customer Care's response Hi Ujjaval,

Thank you for your time on call. We have updated the status of your query on the e-mail thread with ticket reference number: 730630. Kindly follow the same for further queries and we will be glad to assist you with it.

Thanks & Regards
Team Razorpay

Sep 27, 2019

Updated by ujjaval gadhavi Razorpay yet hasn't solve my query I want solution regarding my order or refund. I'm just only want my refund nothing else.

Verified Support

Sep 27, 2019

Razorpay Customer Care's response Hi Ujjaval,

Thank you for your time on call. We have updated the status of your query on the ticket: 730630. Kindly follow the same e-mail thread for further queries and we will be glad to assist you with the same.

Thanks & Regards
Team Razorpay

Oct 09, 2019

Updated by ujjaval gadhavi Hello

I'm very patiently keep trYing your image clean but now it's overwhelming.

I did all procedure that what you said me but not get any solution and Now I'll transfer my this problem to cyber crime branch. And now they have contact you.and also file PIL to high court. Now you have to paid my refund or court will file penalty. You have to refund my money nd extra charges for my court and police file charges too.

I'll transfer PDF file of police case fir and pil to you within as fast as possible.

I hope court and police can get my money back.

Verified Support

Oct 14, 2019

Razorpay Customer Care's response Hi Ujjval,

Sincere apologies for the delay here.
We have received your request and are actively working on the same. Please do expect an update on the on-going email thread with the ticket ref: 889572 at the earliest.

Highly appreciate your patience in the same.

Thanks & Regards,
Team Razorpay

Nov 20, 2019

Updated by ujjaval gadhavi As you said I had file chargeback in bank.. but not yet problem resolved...

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Comments

shekhar abhiraj

from Cuddalore, Tamil Nadu

I booked my train ticket on 21st sep, frm gooty to.dadar frm.irctc app but It has been debited to [protected]@hdfcbank, the transaction no..is[protected] plsss refund my money asap, and ur ref I'd no.[protected], kindly my request u too refund my money, thanks and regards shekhar abhiraj.

Razorpay Customer Care's response, Sep 25, 2019

Verified Support

Hi,

We see that the IRCTC transaction: 100002051713101 is an unsuccessful transaction. Rest assured, you will receive the auto refund credit in 5-7 working. You can check the status of the same here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

Srk Neeraj Goud

from Delhi, Delhi

Loanfront repay Money deducted but did not get transferred (my mail [protected]@gmail.com )

Razorpay Customer Care's response, Sep 29, 2019

Verified Support

Hi Neeraj,

We are checking the status of the transaction and have initiated an email with the ticket ref: 842355. Kindly follow the same thread for further updates. Your patience and understanding in the same is highly appreciated.

Thanks & Regards,
Team Razorpay