[Resolved] Razorpay — irctc bhim upi payment failure

CaNitinPune

from Nashik, Maharashtra

Address:	Pune, Maharashtra, 411041
Website:	www,razorpay.com

I have paid for IRCTC Rail Connect via Razorpay gateway and selected UPI. Then Rs 530 have been paid from my account to UPI/[protected]/[protected]@hdfcbank by this details on 7th Jul 18 but IRCTC did not recd the payment. Please process the refund immediately.

I have checked my IRCTC login and the booking details for payment made above are not appearing.

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Aug 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2018

Razorpay Customer Care's response Hi Dhanunjaya,

We checked the payment associated with the UPI reference number[protected] and confirm that it was an unsuccessful transaction. Please note that you will receive the credit in your account within 7-10 working days automatically.

If you do not receive the credit after 10 working days, please drop us a mail to [protected]@razorpay.com and we will surely assist you.

Thanks and Regards,
Team Razorpay

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Comments

Lisha09

from Kollam, Kerala

Booking transaction ID [protected]
Reservation ID: [protected]
Train No./Name: 22652 / PGT MAS EXPRESS
Ticket Type: E-ticket
From: KARUR (KRR)07 Jul 2018
To: CHENNAI CENTRAL (MAS)08 Jul 2018 00:00 Hrs
Booking Date: 01 Jul 2018Vikalp Status: No
Boarding Station: KARUR (KRR)Date of Boarding: 07 Jul 2018 00:00 Hrs

Razorpay Customer Care's response, Jul 12, 2018

Verified Support

Hi !

We checked our logs with the provided details and we could not track your transaction. Kindly drop us a mail to support@razorpay.com with the screenshot of the debit and we will have this looked into.

Thanks and regards
Team Razorpay