[Resolved] Razorpay — irctc booking, amount debited, but shows pending from bank

[Resolved] Razorpay — irctc booking, amount debited, but shows pending from bank

K kikir683501 from Bengaluru, Karnataka

(1) transaction id (Irctc): [protected] Booking date :12.12.2018 Amount debited from account : 2710.00 Ref no (Statebank of india) :[protected] Time of booking : 19:57:36 Account no. From which transaction was made:[protected] Name : kiran achutha bhat Platform used : upi bhim This amount hasbeen debited from my account but in irctc website it shows up as a failed transaction. It means razorpay is holding up the money and not crediting it back. Please do the needful. +2 photos Was this information helpful? No (0) Yes (0)
Jan 15, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Dec 15, 2018 Razorpay Customer Care's response Hi, we checked the transaction ID [protected] and see that this is an unsuccessful transaction.The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#request.   Thanks and regards, Team Razorpay
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Shahwaj khan

from Gurgaon, Haryana

Sir my have deducted from SBI debit card Via Razorpay but the status is showing that's PANDING FROM BANK END so what i will do please help me

Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi Shahwaj,

We are unable to locate the transaction using the provided details, please drop us an email to https://razorpay.com/support/#request with the transaction details, we will be glad to assist you

Regards,
Team Razorpay