[Resolved] Razorpay — irctc cancellation charges not refunded

Srikant Keshow

from Khanpur, Uttar Pradesh

Address:

Khordha, Odisha, 751007

I have booked a ticket from razorpay gateway with IRCTC on 12 Feb 2018 and a amount of Rs. 990 was paid to [protected]@hdfcbank. The UPI transaction Id is[protected].
The UPI id used for the transaction was [protected]@okaxis

I have cancelled the ticket on the same day but till date i have not received the amount in my account. According to IRCTC a amount of Rs. 925 has been refunded to razorpay on 13 Feb 2018 with reference to the cancellation of ticket.

I have cancelled another ticket on the same day and the amount has already been credited. But the above mentioned transaction still has no track and the account is also not credited.

I request you please look into this matter and refund the money ASAP. I have also attached the screenshot of the transaction and irctc refund status with this email for your reference.

+2 photos

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Apr 29, 2018

Complaint marked as Resolved

Verified Support

Mar 02, 2018

Razorpay Customer Care's response Hi Srikant,

We checked the transactions at our end and have updated you over the mail with reference 158573. Kindly check and follow the mail thread for further updates.
We regret the inconvenience caused.

Thanks and Regards,
Team Razorpay

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Srikant,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 158573. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay