[Resolved] Razorpay — irctc cancellation fee not refunded
Bangalore, Karnataka, India
I have booked a ticket from from IRCTC mobile app on 10th Feb 2018 and a amount of Rs. 990 was paid to [protected]@hdfcbank.
I have cancelled the ticket on 18th Feb'18 but till date i have not received the amount in my account. According to IRCTC a amount of Rs. 1755 has been refunded to razorpay on 19th Feb 2018.
I have cancelled another ticket on the same day i.e on 18th feb and the amount has already been credited via [protected]@icici. But the above mentioned transaction still has no track and the account is also not credited.
I request you please look into this matter and refund the money ASAP. I have also attached the screenshot of the transaction and irctc refund status with this email for your reference.
Complaint marked as Resolved 2018-04-29 10:45:42
Verified SupportRazorpay Customer Care's response Mar 07, 2018
We have received your mail and updated you with the transaction details.
Kindly follow the mail thread for any further queries.
Verified SupportRazorpay Customer Care's response Mar 28, 2018
A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 164045. In case of further queries, please feel free to write back to us on the same mail thread.
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