[Resolved]  Razorpay — irctc refund not received

Pnr: [protected] transaction id: [protected]

S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 1375.0 refunded [protected] 05-oct-2018 success refund for cancellation rfnd_b5uxngxyfzmhfb

I have raised a lot of tickets however no response received

This refund as per irctc was done on 5 oct but not
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Nov 22, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2018
Razorpay Customer Care's response
Hi Jinu,

We are checking the status of the refund with our partnered banks. We will keep you updated on ticket with reference number: 272398 once we get a revert from them, your patience is highly appreciated.

Regards,
Team Razorpay
Complaint comments 

Comments

Without any inform and any activation my axis bank account in 1000 rs deducted by
RAZORPAY. So pls refund my money as soon as possible..

Payment ID :- ECS/RAZORPAY SOFTW/ [protected]

Razorpay Customer Care's response, Oct 31, 2018
Verified Support
Hi Ajay,

We have received your mail and updated you on the same. Kindly check and write back to us with the requested details. We will be glad to assist. (Mail reference no: 274656). Also note that you can check the status of the transaction here: https://razorpay.com/support/#refund with the payment ID issued by the gateway that starts with pay_.

Thanks and Regards,
Team Razorpay

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