[Resolved] Razorpay — irctc ticket book karte time transaction failed but balance deducted

kamal cassetes

from Maham, Haryana

Address:	Mathura, Uttar Pradesh, 281405
Website:	www.irctc.co.in

Dear sir irctc se ticket book karte time trasection fail ho gaya aur mere bank account se 825/- rupaye kat gaye jo abhi tak refund nahin huye hain shriman mere 825/- rupaye refunde karne ki kripa karen
trasection no.[protected]
trasection date 04/03/2018
amount 825/-
service name irctc ticket booking

passbook attech hai

+1 photos

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Apr 30, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2018

Razorpay Customer Care's response Hi Sundarsingh,

We have updated you over mail with regards to this issue . Please follow the mail thread with ticket reference #170447 for further details.

Thanks and Regards,
Team Razorpay

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Sundarsingh,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 170447. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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Comments

Harish000

from Visakhapatnam, Andhra Pradesh

Hi razorpay team,

I made payment to IRCTC train ticket booking through razopay using UPI by Tez app, money ₹1155 deducted on 18/03/2018 but ticket was not booked and even after more than 3 working days money not refunded to my account.
UPI transaction ID:[protected]

Razorpay Customer Care's response, Mar 28, 2018

Verified Support

Hi Harish,

A refund has been successfully processed against this transaction.
In case of further queries, please feel free to write to us on support@razorpay.com

Regards,
Team Razorpay