[Resolved] Razorpay — irctc transaction status=pending from bank end | |||||
Hi, I tried booking ticket on irctc and money deducted but ticket not booked. It is showing "pending from bank end". What to do now? When and how can i get my money back? Booking transaction ID: [protected] Pnr number : Reservation id: [protected] Train No./Name: 12462 / MANDOR EXPRESS Ticket type: e-ticket From: JODHPUR JN ( JU) To: DELHI ( DLI) Date of Boarding: 08 Oct 2019 Booking Date: 23 Jul 2019 Vikalp status: no Transaction Status: Pending From Bank End Quota: general Class: 3AC Ticket Charge: 3530.0 Service charge: 0.0 Bank Name: Credit & Debit cards / Net Banking / UPI (Powered by Razorpay) Was this information helpful? | |||||
Jul 31, 2019 Complaint marked as Resolved Company checked the transaction id to verify the failed transaction.
Then they initiated the refund procedure. which took 5 days overall. Razorpay customer support has been notified about the posted complaint. Verified Support Jul 25, 2019 Razorpay Customer Care's response Hi, We see that the IRCTC transaction ID: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 7-10 working days. You can check the status of the same here: https://razorpay.com/support/#refund Regards, Team Razorpay Verified Support Jul 30, 2019 Razorpay Customer Care's response Hi Dipanjan, We checked our logs for the IRCTC transaction id [protected] and confirm that the refund has been successfully processed on 28th Jul, 2019. You will receive the refund credit in 7-10 working days. You can track the status of the refund here: https://razorpay.com/support/#refund Thanks & Regards, Team Razorpay | |||||
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