[Resolved] Razorpay — made a transaction on banggood and the money didn't reach them

[Resolved] Razorpay — made a transaction on banggood and the money didn't reach them

M mittalmanik1998

I had made a transaction on 1 March 2020 on Banggood. The money was deducted from my account but didn't reach the Banggood, the payment gateway I chose was Razorpay. Now I am following up with Banggood and they are denying for any payment as they have not received it. There is no way you can contact Razorpay team. Customer line doesn't work. It's a fraud company cheating people. Never choose this as a payment gateway. +1 photos Was this information helpful? No (0) Yes (0)
May 5, 2020 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Apr 04, 2020 Razorpay Customer Care's response Hi, We are sorry to hear about your experience. Kindly help us with your contact and transaction details here: https://razorpay.com/support/#request and we will get back to you at the earliest. Thanks and Regards, Team Razorpay
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jaye341

UTR REF NO.[protected]
i got a payment link from the merchant stating that you are the reward of rupees 4900/- by mistake i have paid the amount and money got deducted from my account kindly do need full and refund my amount.

Razorpay Customer Care's response, Apr 6, 2020

Verified Support

Hi Jayesh,

We have updated the status of your request on the email thread with the ticket ref: 2519549. Feel free to write back to us on the same email thread for further queries, we will be glad to help you out.

Thanks & Regards,
Team Razorpay