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[Resolved]  Razorpay — money debited but ticket not booked

Address:Mumbai City, Maharashtra, 400016

I tried booking ticket on irctc and my money was deducted but ticket is not booked. It is showing "pending from bank end".
What to do now?
When and how can i get my money back?

PNR Number :Reservation ID: [protected]
Train No./Name: 12112 / AMI CSMT EXPRESS
Ticket Type: E-ticket
From: SHEGAON (SEG)06 Apr 2020
To: C SHIVAJI MAH T (CSMT)07 Apr 2020 00:00 Hrs
Booking Date: 07 Jan 2020
Vikalp Status: No
Boarding Station: SHEGAON (SEG)
Date of Boarding: 06 Apr 2020 00:00 Hrs
Quota: GENERALClass: 2A
Ticket Charge: 1550.4
Convenience Fee: 35.4
Bank Name: State Bank of India
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Feb 9, 2020
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2020
Razorpay Customer Care's response Hi Viraja,

We are sorry to hear this, kindly write to us with your transaction details here: https://razorpay.com/support/#request and our team will assist you at the earliest.

Thanks & Regards,
Team Razorpay
Complaint comments 
2 Comments

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Comments

I booked one Samsung j8 motherboard on 26/12/2019 amount of 1559 amount deducted from my account but I still didn't got the parcel...payment id Pay_Dwk40Pdt2TD5Vk plz help me thank you

Reply
Razorpay Customer Care's response, Jan 10, 2020
Verified Support
Hey,

We checked and see that the payment with the ID pay_Dwk4OPdt2TD5Vk is a successful transaction. You can check the status of the same here: https://bit.ly/2DSjy4T
Kindly contact the merchant for any service/refund related queries.

Thanks & Regards,
Team Razorpay
I have applied for the razorpay account in the last 3-4 days but yet it is not active. The UserId through which I have requested for the account is fly2air.[protected]@gmail.com.
Reply
Razorpay Customer Care's response, Jan 10, 2020
Verified Support
Hi,

We have updated the status of your query on the email with the ticket ref:1751415. Kindly write back to us with the requested details on the same email thread so that we can assist you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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