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[Resolved]  Razorpay — money debited but tickets not booked

Address:769008

Transaction id: [protected]
I made the transaction and the money has been debited in my bank. Irctc still doesn't show any sign of failed transaction. The tickets were not booked and no refund has been initiated. I can't file for tdr through irctc because it doesn't register as a failed transaction. The issue seems to be from razorpay's side. Please refund asap
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Nov 2, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Oct 02, 2019
Razorpay Customer Care's response Hi,

We see that the IRCTC transaction: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay
Complaint comments 
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Hello, I was purchasing a question bank test series from 'Exergic', but transaction didn't complete but money got deducted from my account.
Please I want my money back.
Phone : [protected]
email- [protected]@gmail.com
Reply
Razorpay Customer Care's response, Oct 2, 2019
Verified Support
Hi,

Please write to us with the transaction details at: https://razorpay.com/support/#request and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay
3oct 2019 money view payment not received pls refund my money 3979
Pls update my payment otherwise refund my money pls tommaro my last date emi payment pls chaq all transactions deatil today received mail money view attched

Reply
Mansi Velaskar's reply, Oct 4, 2019
Pls refund my money emi date 5 oct pls refund
Razorpay Customer Care's response, Oct 9, 2019
Verified Support
Hey Mansi,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

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