[Resolved]  Razorpay — money deducted but order not received

Address:Gautam Buddh Nagar, Uttar Pradesh, 201310
Website:www.pizzahut.co.in

I placed an order on 21st june, 2018 with pizza hut. The payment gateway was of razorpay. The amount was deducted but i received no intimation from pizza hut. If such worthless gateways are still being used, then people will be looted of their money. Gateways like razorpay should be thrown out of the country.
Shame on pizza hut that they are using such a third class payment system.
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Jul 23, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2018
Razorpay Customer Care's response
Hi Devpriyo,

We're very sorry to hear that you had a bad experience. We have updated you regarding this transaction on the mail with reference number: 210627.
Do let us know if you have any further concerns over the same mail thread and we will be happy to assist you.

Best regards,
Team Razorpay
Complaint comments 

Comments

Transaction Id[protected] amt 390 dated 19/06/18 was debited from bank account via BHIM App while booking railway ticket through IRCTC app but ticket was not booked.kindly refund the same as early as possible

Razorpay Customer Care's response, Jun 23, 2018
Verified Support
Hi Santosh,

We checked the UPI reference no. 817014657836 and see that it is an unsuccessful transaction. If funds have been debited from your account, you will receive the credit within 7-10 working days, failing which please drop us a mail to support@razorpay.com and we will have this looked into.

Regards,
Team Razorpay
Sir,
For transaction ID - [protected] the amount of Rs 1240 has been debited through the Razorpay option in the Irctc app but the transaction was cancelled, hence tickets not booked. So pls look in the matter and provide me with the refund.
Razorpay Customer Care's response, Jun 23, 2018
Verified Support
Hi Rishu,

We see that a refund for transaction ID: 100001311405287 has been initiated from our end on 20th June, 2018. Please drop us a mail to support@razorpay.com and we will provide you more details regarding the refund.

Regards,
Team Razorpay
Sorry for the inconvenience faced by you. We will look into this and get this resolved on priority. Please give us a chance to make your experience memorable. Meanwhile, request you to share your details here: http://bit.ly/PHFeedback

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