[Resolved]  Razorpay — money deducted but ticket not booked

Address:148108
Website:Razorpay

Hi,

Today, i booked the ticket from razorpay via upi but ticket didn't get booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com

How shall i send you transaction id
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Apr 6, 2018
Complaint marked as Resolved 
Verified Support
Mar 06, 2018
Razorpay Customer Care's response
Hey Gauri,

Please drop us a mail on [protected]@razorpay.com with your transaction ID and UPI reference and we'll get back to you.

Regards,
Team Razorpay
Complaint comments 

Comments

I booked my ticket through razorpay but amount was deducted and transaction gets failed due to which i had to suffer a lot

Razorpay Customer Care's response, Mar 28, 2018
Verified Support
Hi Priyesh,  

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 171392. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,  
Team Razorpay

Comment marked as Resolved

The user did not respond to the messages. The review should not be taken into consideration.

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