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[Resolved]  Razorpay — money deducted but train ticket not booked

Hi, i have booked a train ticket from chennai to palakkad at around 10:40 pm on 15th november, but the ticket haven't been booked instead the money has been deducted from the account. Please take appropriate action. This has been for sometimes as of now i'm facing this issue. I need to urgently book a ticket and if i'm facing this issue in future i may opt out of this source to book a ticket.
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Dec 18, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2019
Razorpay Customer Care's response Hi,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay
Complaint comments 
2 Comments

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Comments

I had ordered some products in vilvah website rs 640 through razorpay gateway payment on 2nd November.. Money got deducted but product not ordered... I waited more than a week for my refund still I didn't get the refund.. Take necessary steps to refund my amount...
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Razorpay Customer Care's response, Nov 22, 2019
Verified Support
Hi Vani,

We are sorry to hear this, kindly write to us with your contact and transaction details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards
Team Razorpay
Sir
Unknown person call me and I gave OTP by mistake.my 700000 rs (seven lakh) he unauthorised transfer from my sbi account to your site Razor Pay site.sir I request you please stop transfer money to that unknown person.
My mobil no [protected]
Reply
Razorpay Customer Care's response, Dec 1, 2019
Verified Support
Hi Hemlata,

We would like to investigate this. Please provide us with your transaction details here: https://razorpay.com/support/#request

Thanks and Regards,
Team Razorpay

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