[Resolved] Razorpay — money deducted from a/c but not credit

Sandeep Bijarania

from Mirzapur, Uttar Pradesh

Address:

Ground & 1st Floor, SJR Cyber Laskar, Hosur Rd, Bengaluru, Karnataka, New Delhi, Delhi, 560030

I have pay cashbean 10349 rs from razorpay gateway platform with mobiwik upi id [protected]@ikwik money deducted from my a/c 10378rs but not credited cashbean a/c my order id is[protected]. Details are attached. My payment credit show on p. C. Financial services private limited & payment received upi is pcfinancial. [protected]@hdfcbank but my payment not credit cashbean a/c. Plz refund my payment thanks

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Dec 7, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2019

Razorpay Customer Care's response Hi,

Please write to us with your transaction details here: https://razorpay.com/support/#request and our team will reach out to you at the earliest.

Thanks and Regards
Team Razorpay

Oct 31, 2019

Updated by Sandeep Bijarania i have already share details https://razorpay.com/support/#request but razorpay customer care officer ask me atm detail like expiry & cvv. plz sir refund my payment as soon as.

razorpay mail answer below

We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 1104860.
A support representative will be reviewing your request and will send you a personal response (usually within 08 hours).

We have enhanced our support options, please visit our Support page for more details: https://razorpay.com/support

Thank you for your patience.

Sincerely,
Razorpay Support Team

1104860:109529

Nov 01, 2019

Updated by Sandeep Bijarania I have pay cashbean 10349 rs from razorpay gateway platform with mobiwik upi id [protected]@ikwik money deducted from my a/c 10378rs but not credited cashbean a/c my order id is[protected]. Details are attached. My payment credit show on p. C. Financial services private limited & payment received upi is pcfinancial.[protected]@hdfcbank but my payment not credit cashbean a/c. Plz refund my payment. Sir I already complaint in this matter but I nothing positive response yet.

Verified Support

Nov 02, 2019

Razorpay Customer Care's response Hi Team,

We are sorry to hear about your experience. We are having the transaction checked with our partnered-banks and are actively working on getting the issue resolved. Kindly follow the on-going email thread with the ticket ref: 1104860 for further updates. Highly appreciate your patience and understanding in the same.

Thanks & regards
Team Razorpay

Nov 04, 2019

Updated by Sandeep Bijarania i have not received my payment yet so Sir I have mailed again razorpay support. answer of razorpay given below. plz refund my payment as soon as posible thanks

Dear Sandeep Kumar,

We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 1162237.
A support representative will be reviewing your request and will send you a personal response (usually within 08 hours).

We have enhanced our support options, please visit our Support page for more details: https://razorpay.com/support

Thank you for your patience.

Sincerely,
Razorpay Support Team

Nov 06, 2019

Updated by Sandeep Bijarania Sir I have already complaint above matter but I no received positive response yet. Plz help me refund my payment. Details are given below

Verified Support

Nov 06, 2019

Razorpay Customer Care's response Hey,

We have received the request and our team is investigating this. Please follow the on-going email thread with reference number: 1104860 for further updates from the team. Your patience is highly appreciated.

Thanks and Regards,
Team Razorpay