[Resolved] Razorpay — money deducted from account but not credited to slicepay account

Santoshpujari97

from Bengaluru, Karnataka

Address:

560037

I did payment on sep 6 through Axis pay the transaction was successful but still even after 11days money not credited to receiver account or refunded to my account, the transaction amount is 8755
Sent to silcepay.[protected]@icici form [protected]@axisbank
My Mail ID is [protected]@gmail.com

I think in future i Never choose this as a payment gateway...

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Oct 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2018

Razorpay Customer Care's response Hi,

We have updated you with the details of the transaction on ticket reference number: 257570. Feel free to write to us on the same email thread for any further queries.

Regards,
Team Razorpay

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Comments

anurag chandurkar

from Mumbai, Maharashtra

I have booked a ticket from from IRCTC mobile app on 28 Aug 2018 and a amount of Rs. 410 was paid through Razorpay

I have cancelled the ticket on 16th Sept'18 but till date i have not received the amount in my account.

Razorpay Customer Care's response, Sep 19, 2018

Verified Support

Hi,

We see that the refund: rfnd_Ayo1hlSomVi1in was successfully processed on 17th Sep, 2018. It would take 5-7 working days for a credit to reflect in your account. Please write to us at: https://razorpay.com/contact/ for further details regarding the transaction.

Regards,
Team Razorpay

Parthiv Sailor

from Vyara, Gujarat

How can i pay loan amount with credit card?
today is a last day of loan repayment..
pls..help me to repay the loan

Razorpay Customer Care's response, Sep 19, 2018

Verified Support

Hi,

We are a payment gateway that assists merchants with online transactions. Please contact the merchant for any service related queries/refunds.

Regards,
Team Razorpay