[Resolved] Razorpay — money deducted from bank but showing transaction pending from "bank end"

TusharTVA

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400072
Website:	irctc.co.in

Today 9th October 2018, I tried booking ticket from IRCTC website. But even after successful transaction it is showing following error. (Image attached)

Bank Name : State Bank of India
Transaction ID: [protected]IGAENNYYU4
Transaction Date: 9th October 2018

PNR Number : Reservation ID: [protected]
Train No./Name: 12051 / JAN SHATABDI EXTicket Type: E-ticket
From: DADAR (DR)20 Oct 2018 To: KUDAL (KUDL)20 Oct 2018 00:00 Hrs
Booking Date: 09 Oct 2018Vikalp Status: No
Boarding Station: DADAR (DR)Date of Boarding: 20 Oct 2018 00:00 Hrs

Please see in to this matter and let my ticket to be booked.

+1 photos

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Nov 23, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

Razorpay Customer Care's response Hi Tushar,

We checked the captioned transaction and confirm that this has not been done via Razorpay. Kindly check and reach out to the respective gateway partner.

Thanks and regards,
Team Razorpay