[Resolved] Razorpay — money deducted without ticket confirmation

[Resolved] Razorpay — money deducted without ticket confirmation

C chandrikagummadi

I booked a flight ticket on 20/10/2018 from delhi to hyderabad. I don't exactly remember the booking website or the airlines as the booking didn't go through. But the payment page said payment was declined and hence i did not get any ticket confirmation email. But today i see that $47 have been deducted from my account. How is that you deduct money when the payment page said it failed. Was this information helpful? No (0) Yes (0)
Nov 28, 2018 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Oct 24, 2018 Razorpay Customer Care's response Hi Chandrika, Please drop in your transaction details with here along with the screenshot of the debit on this link - https://razorpay.com/contact/#request, also if you have the gateway payment id you can check the status of the txn on this link -https://razorpay.com/support/#refund Thanks and regards, Razorpay Oct 26, 2018 Updated by chandrikagummadi I haven't heard back from you people even after submitting my request through the link you asked me to. Can I please have some expedited action on this.
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chandrikagummadi

I haven't heard back from you people even after submitting my request through the link you asked me to. Can I please have some expedited action on this.

Razorpay Customer Care's response, Nov 12, 2018

Verified Support

Hi Chandrika,

We have updated you with the status of your request on ticket with reference number: 281838. Please follow the same thread for further updates.

Thanks and Regards,
Team Razorpay