[Resolved] Razorpay — my bank account was hacked

dak12

from Pune, Maharashtra

Address:

Pune, Maharashtra

[protected] this person call my phone for job requrement he says pay 50 rupess regstration fees he will send me link of naukarilab.in i was pay money 50 reupess but transiin not accepted when i was see mobile bank message from my account 120000 transfer your company account number aftwr this person switch off phone please give my reupess i am give complaint also this 4 time he was reducted money from my bank account

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Jun 20, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Razorpay Customer Care's response Hey,

We are sorry to hear this.

Please write to us with your transaction and contact details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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Comments

Infant Roy

from Mumbai, Maharashtra

I tried to book tickets via irctc on May 20, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Razorpay Customer Care's response, May 22, 2019

Verified Support

Hey,

We checked our logs and see that the payment 100001844840855 is an unsuccessful transaction. You would ideally receive the refund for the same to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

Shivani0003

from Delhi, Delhi

I tried to book tickets via irctc on june 7, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the ticket is not booked. The money was not refunded to my account.

And please work on this asap.

Razorpay Customer Care's response, May 23, 2019

Verified Support

Hey Shivani,

We checked our logs and see that the transaction 100001846738523 is an unsuccessful transaction and the refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay