[Resolved] Razorpay — my money was deducted but the product was not booked

sanchayeeta dasmaiti

from Haldia, West Bengal

Address:

Purba Medinipur, West Bengal, 721605

I want to buy a FLAWLESS hair remover from teerkart online vendors on17th july. It price was 999/-. The amount deducted from my account but the product was not booked. You send me successful payment history by email on18th july. The teerkart vendor didn't get the confirmation of buying this product. So kindly refund my account as soon as possible. Thank u

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Aug 19, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2018

Razorpay Customer Care's response Hi Sanchayeeta,

Please drop us a mail to : [protected]@razorpay.com with the transaction details and we will be happy to assist you.

Regards,
Team Razorpay

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Comments

Sinu96

from Noida, Uttar Pradesh

I have made transactions of amount rs 835 for booking train ticket using upi from irctc. But both the payment not completed and also showing failed at irctc end. Money has been deducted from bank account.
I have attached
Bank upi statement and irctc transaction failed id

Please help

Razorpay Customer Care's response, Jul 20, 2018

Verified Support

Hi,

We checked the UPI reference number 819321995471 and see that a refund against the same has been processed from our end on 17th Jul, 2018 with the ID rfnd_AaMFiZG28WqNQq. For more details on the refund please drop an email to support@razorpay.com and we will be glad to assist you.

Regards
Team Razorpay

Kasu Lakshmiprasanna

from Manuguru, Telangana

Upi transaction details:
Transaction Id:[protected]
Date: 10 July 2018
Time :11:23:31
Remarks: Irctc mobile
I have tried booking ticket using Irctc through upi, money got bedited but ticket didn't get booked, I need refund. Attached are the screenshots from upi, irctc app.

Razorpay Customer Care's response, Jul 20, 2018

Verified Support

Hi Lakshmiprasanna,

We checked the UPI reference number 819111771573 and see that a refund against the same has been successfully processed from our end.
Please drop us an email to support@razorpay.com for more details on the refund.

Thanks and regards,
Team Razorpay

sushant5252

from Delhi, Delhi

I booked ticket and payment trough razorpay, unfortunatly ticked was not booked but money withdraw from my account, i am checking status that is showing money transferd to razorpay when i will get this money in my account please help.

Razorpay Customer Care's response, Jul 20, 2018

Verified Support

Hi Sushant !

We checked the Txn id: 100001333658778, 100001335166314 and see that the refund for this transaction has been successfully processed on 1st and 2nd of July 2018 respoectively. Please feel free to write to us at support@razorpay.com in case of any refund related queries.

Thanks and regards,
Team Razorpay

Swapnil078

from Akola, Maharashtra

I booked tickets its in the morning today paid by UPI from IRCTC app. The money is deducted but ticket booking was failed, what should I do now. Transaction ID is [protected]. I'm attaching the screenshot of payment, my bank statement and failed transaction in app. Helpout as soon as possible.

Razorpay Customer Care's response, Jul 20, 2018

Verified Support

Hi Swapnil,

We checked and see that the refund for the transaction ID: 100001342882743 is successfully processed at our end on 11th Jul, 2018.
Please drop a mail to support@razorpay.com and we will provide you with more details on the refund.

Best regards,
Team Razorpay