[Resolved]  Razorpay — non refund of amount

Address:Deoghar, Jharkhand, 814112

Non refund of amount paid for two transactions made on 1st and 2nd march 2018. Payment was made to book irctc rail ticket through upi of google tez to razorpay. Amount was deducted from account but ticket was not booked. No refund made till date. Amount deducted was 170 on 1st march and 130 on 2nd march. Please look into the matter as early as possible and kindly initiate refund process.
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Apr 16, 2018
Complaint marked as Resolved 
Verified Support
Mar 15, 2018
Razorpay Customer Care's response
Hi,

We checked the transaction IDs [protected] and [protected] and see that they have been successfully refunded from our end. For further queries feel to drop us a mail on [protected]@razorpay.com

Thanks and Regards,
Team Razorpay
Complaint comments 

Comments

Dear Sir,
i was booked ticket on 5th March via IRCTC web, we pay thoughr UPI and we accept UPI payment request in ICICI app, after that i return to booking page the page were be refreshed & transaction failed. still we not received the refund of 910 Rs.

Razorpay Customer Care's response, Mar 29, 2018
Verified Support
HI Gaurav,

We see that we have replied to you on this 170150 with details of this transaction. Kindly check the mail thread for further details on the same.

Thanks and Regards,
Team Razorpay
Dear sir/ madam,
I am srinivasa complaining for razorpay, l was ordered Phillips 30000 mah power bank with free Samsung Bluetooth. But razorpay delivered Sony 32000 mah power bank (China make & Bluetooth used items) so please accept my complaint request and provide justice.

Razorpay Customer Care's response, Mar 29, 2018
Verified Support
Hi Srinivas,

We checked the payment pay_9fmuDXwd5LjjkG and see this is successful at our end. Please contact the merchant for further queries in regards to this.

Thanks and Regards,
Team Razorpay

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