[Resolved] Razorpay — not got confirmation message from health icon but amount paid

Jilanbasha

from Vasai-Virar, Maharashtra

Address:

Kurnool, Andhra Pradesh, 518501

I have ordered coconut oil from health icon, used debit card. Amount payed. But confirmation message was not come. Please refund the amount. Thanks i have ordered coconut oil from health icon, used debit axis debit card. Amount payed. But confirmation message was not sent.. Please respond and refund the amount. I have ordered for coconut oil from health icon used debit card of axis bank. Amount payed, but i was not got confirmation message.. Please refund the amount.. Thanking you sir.

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Dec 17, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

Razorpay Customer Care's response Hi,

Please share the details of the transaction here: https://razorpay.com/support/ and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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Comments

Axis Bank Customer Care

from Pune, Maharashtra

Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.

Sai cheruvupalli

from Chennai, Tamil Nadu

Sir,
I have booked the ticket from Secunderabad to chennai on 12th dec. When i entered my bank details it is showing that "PENDING FROM BANK END".
I don't even know whether mine is booked or cancelled.Even i cannot able to cancel that transaction.

Requesting you to kindly help us.

Sai cheruvupalli's reply, Nov 9, 2018

Sir,

Small edit..i have booked ticket in railways (charminar express)

Razorpay Customer Care's response, Nov 20, 2018

Verified Support

Hi Sai,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest. You can also refer to our dispute resolution guide: https://razorpay.com/dispute-guide/ that outlines key steps to troubleshoot your payment related queries.

Thanks and Regards,
Team Razorpay

Soniya Samuel

from Mumbai, Maharashtra

I have ordered full dress & done online payment but haven't received yet

Razorpay Customer Care's response, Nov 20, 2018

Verified Support

Hi Soniya,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest. You can also refer to our dispute resolution guide: https://razorpay.com/dispute-guide/ that outlines key steps to troubleshoot your payment related queries.

Thanks and Regards,
Team Razorpay

Ronny P Sunny

from Neyyattinkara, Kerala

I'm Ronny i was booking a ticket in irtc app
They directed me to razorpay via google pay.The money got deducted but ticket is not generated.
Google Transaction ID: CICAgKDCm6_4AQ
UPI Transaction ID:[protected]