[Resolved] Razorpay — not received the ordered product till date and made payment via razorpay

ankita mithari

from Arambol, Goa

Website:

softywomen.com

Softywomen app has not delivered my product and i had madhe the payment vai razorpay
Order was booked on 17 oct and yet not delivered i want my money back
The company is based in gujrat also i have attached the payment details
The site of this company is not working nither they have any no being displayed
I have patiently being waiting for their response

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Jan 15, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

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Comments

Pramod Narasimhamurthy

from Bengaluru, Karnataka

Dedected the money in credit card but not cleared my electricity bill..on November 23 I'm trying to contact customer care they are not respond ing

Razorpay Customer Care's response, Dec 23, 2019

Verified Support

Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

Napinder Singh

from Patiala, Punjab

I was purchasing goods on banggood and then it asked me to pay through razorpay and then i did and then my account was debited but they didnt pay to banggood nor i received any refunds till now.Order was placed on dec-9-2019 and site is still asking for me to pay!

Razorpay Customer Care's response, Dec 23, 2019

Verified Support

Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

MAHEROON SHAIKH

from Hyderabad, Telangana

Hi this is maheroon shaikh informing about my EMI that I have already paid but it was not reflecting and my phone is off kindly check.
Transaction I'd.pay_DswTGKB4uPKFPs
Payment link= DMI[protected]

Razorpay Customer Care's response, Dec 26, 2019

Verified Support

Hi Maheroon,

We see that a refund: rfnd_DuvH2d1cvOHMBy of amount:₹1, 916.98 has been successfully processed on: 22nd Dec, 2019. You can check the status of the same here: <https://razorpay.com/support/#refund>. Feel free to write to us at: <https://razorpay.com/support/#request> for any further queries and we'll be happy to assist you.

Thanks and Regards,
Team Razorpay

Prashansa14

from Udaipur, Rajasthan

I booked ticket on irctc on 28/12/19 and chose my transaction via Google pay on razorpay.I continued my transaction via Google pay. My google pay account showed amount deducted ₹128 and irctc showed ticket status as not booked. I want my refund. What can i do? Even irctc doesn't show any details regarding refund.

Razorpay Customer Care's response, Jan 7, 2020

Verified Support

Hi Prashansa,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

Kavidha

from Chennai, Tamil Nadu

As I made a transition of ₹200.42/- on 17/12/19 to med life as a payment for medicine purchased was not transacted.
Please check the reference no. RSB[protected]GAHRLKLN2 and do the needful.
Regards.

Razorpay Customer Care's response, Jan 10, 2020

Verified Support

Hey,

We checked and see that the payment with the ID pay_DtJCbzM0rYMiYb is a successful transaction. You can check the status of the same here: https://bit.ly/2DSjy4T
Kindly contact the merchant for any service/refund related queries.

Thanks & Regards,
Team Razorpay