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Razorpay — Not received the products and no refund money

I ordered my products on 10th March from the app 'Sell at Cost' and haven't received any products yet...
No tracking details for the above.. And now sell at cost app is not opening..
Lockdown almost finishing.. Courier service is available now.. And i paid money (Rs. 2024/-) through Bhim app and their customer service is not responding either..
Already i ordered more than 3 and half months completed.. But still i dint get any products.. So please refund my amount or please send me my products..
Please solve this problem as soon as possible..

Not received the products and no refund money
Not received the products and no refund money

Complaint Status

[Jun 26, 2020] Razorpay customer support has been notified about the posted complaint.
Verified Support
Razorpay Customer Care's response Jul 09, 2020
Hi Ambika,

We are sorry to hear this, kindly raise a request on the following link with your query: along with transaction details and the contact details. We will have this checked and help in sorting this for you.

Thanks and regards,
Team Razorpay
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