[Resolved] Razorpay — order no #il2255

NIYATI MALTI

from Amritsar, Punjab

Address:

380051

Will sue your gateway and toll free number for not entertaining my queries, have ordered and paid 4300/ and you guys have no courtesy to send us message even or let us know of ordered product dated 7 oct 2018.
It was my mistake that i did not check how trustworthy is this cheaters "razorpay" is, as it's my first ever experience.
I hope india looms.com takes and acts responsible to solve my agony.
Person named vikram is to be sued from india. Looms for not even replying to my message. Will make sure such fraud is stopped.

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Nov 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2018

Razorpay Customer Care's response Hi Niyati!

Please drop in your concern here on this link - https://razorpay.com/contact/#request, we shall have this forwarded to our concerned team and get back to you at the earliest.

Thanks and regards,
Razorpay

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Comments

Tinil

from Kunnamangalam, Kerala

Dear razorpay
I have booked a trian ticket using tez app and tikcket details and email confirmation not showing what should i do its urgent that i need my money my money has been deduction still... No sign of tiket details what should i do razorpay please help me..., ...

Razorpay Customer Care's response, Oct 19, 2018

Verified Support

Hi Tinil,

We checked the payment id: pay_BAMwDuN1Q2vp7A and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days. You may also track your refund through this link - https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay