[Resolved]  Razorpay — paid amount to nestaway, the amount got debited but not received by recipient

Address:Bangalore, Karnataka

Hello,
I paid to nestaway on august 5 2018 through tez upi, the amount got debited from my account but the recipient did not receive the amount,
They asked me to wait till 13th august 2018 if the amount gets credited back to my account,
Till now i. E. 20 aug 2018 i did not get my amount back nor did they recieve it.
Also i'am not able to contact razorpay though toll free number provided.
Please help regarding this.
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Sep 25, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2018
Razorpay Customer Care's response
Hi Divyanshu,

We are getting this checked and will keep you posted on the mail thread in regards to an update. The reference number for the mail is 236981.

Regards,
Team Razorpay
Complaint comments 

Comments

Sir my transaction ID is[protected]
I booked ticket on irctc app payment debited of 230 rs through razorpay Upi but ticket was not done plz refund me

Razorpay Customer Care's response, Aug 23, 2018
Verified Support
Hi Jitendra,

We checked the transaction 822710253737 and see that this payment has been refunded as on 20th Aug 2018. This may take 5-7 working days to reflect in your bank account.Feel free to write to us for further assistance https://razorpay.com/contact/.

Thanks & Regards,
Team Razorpay

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