[Resolved] Razorpay — paid to pharmeasy twice but amount not credited to vendor but debit from my account

meetajay31

from Hyderabad, Telangana

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

I have to pay my medicine bill to pharmeasy and i have paid rs 4288 to parmeasy twice because payment got stuck in between gateway. I check with pharmeasy & my bank standard chatered bank they are saying the payment got stuck in the gateway you have to check with them. So please confirm when i will get the refund of rs 4288 twicly deducted from account.

Regards'
Ajay joshi
[protected]

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Oct 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Sep 20, 2018

Updated by meetajay31 Hi,

Today i have done one payment 3 times for rs 4288/- (Per transaction) to vendor pharmeasy, but it was not received by the vendor and it will debited to my bank account (Standard chartered bank) mail enclosed for your references.

I have made a call to my bank they are saying the payment got stuck on the payment gateway side so please contact to the gateway.

So i request you to please refund my money back to my accounts asap.

Regards
Ajay joshi
[protected]

Verified Support

Sep 20, 2018

Razorpay Customer Care's response Hi Ajay,

We were unable to find the transaction with the details provided, please write to us on the ticket with reference number: 258914 with the requested details so that we can assist you better.

Regards,
Team Razorpay