[Resolved] Razorpay — passport fee is 1500/- but account debited 3950/- rupees

[email protected]

from Nagar, Rajasthan

Address:

New Delhi, Delhi, 110049

I applied for Normal passport on dated 09/11/2019 through https://portal2.passportindia.gov.in/AppOnlineProject/welcomeLink#
at 2:44 pm,
after that i received a payment link on my email (delhi.[protected]@yahoo.com) from '( [protected]@passportapply.org)' this email. Then go through with the given link ( https://rzp.io/l/QML7kEg.) Razorpay.)
the actual passport fee Rs.1500/- only But through this portal they charged Rs.3950/- by my HDFC Bank account .(payment transfer ref no.[protected], Narration - DeBYjORxqnbOmf/RAZPRAZORPAYSOFTWARE)
After that i got a confirmation from passport office that they received Rs.1500/- only.
The Passport officer said that it is a fraud.
So where is my rest of amount.
kindly do the necessary action against this fraud, If its not resolve then i will file a FIR or Police complaint

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Dec 9, 2019

Complaint marked as Resolved

Thanks I got my money back

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

Razorpay Customer Care's response Hi,

We have updated you on the email thread with ticket reference number:1289556. Kindly follow the same email thread for further queries and updates on the transaction, we will be glad to assist you.

Thanks & Regards
Team Razorpay