[Resolved] Razorpay — payment failed but amount deducted | |
My name is nikita. I ordered at pizza hut and made payment with razorpay gateway on 06/04/2018 at 1 pm. Amount of rs 692 was deducted but ordered is not placed at pizza hut. My transaction id is pay_9vqstxj2yawuze. One day passed and still amount is not refunded to me. If these type of gateways are there then there is a strict need to take serious action against them. Kindly look into this matter seriously and refund my amount as soon as possible Was this information helpful? | |
May 27, 2018 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Apr 09, 2018 Razorpay Customer Care's response Hey Nikita, We see that this is payment has been processed to the merchant successfully. Kindly check the mail thread with reference number 177382 and revert on the same for any further queries. Thanks and regards Team Razorpay | |
 1 Comment | |
Comments
Sorry for the inconvenience faced by you. We will look into this and get this resolved on priority. Please give us a chance to make your experience memorable. Meanwhile, request you to share your details here: http://bit.ly/PHFeedback
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
3544
Pending
177
Resolved
1903
View all 3544 Razorpay reviews & complaints
Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka, India - 560030
View all Razorpay contact information