[Resolved] Razorpay — payment failed | |
Sir, I was trying to book a train from roorkee to varanasi using your payment gateway. But the ticket booking gets faliled but the money is deducted from the google pay (Tez) app but no information is shown on the irctc app. Kindly return back the money which got deducted. I have attached a transaction detail screenshot. Please look into the matter. Was this information helpful? | |
Jan 17, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Dec 14, 2018 Razorpay Customer Care's response Hi, We were unable to locate the transaction with the details provided. Please send us you contact details and transaction details along with the screenshot of the debit over: https://razorpay.com/support/#request. We'll have this looked into and update you at the earliest. Thanks and regards, Team Razorpay | |
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We checked the transaction ID: 100001576606287 with the reference number 834709948771 and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your transaction over here: https://razorpay.com/support/#request.
Thanks and regards,
Team Razorpay