[Resolved]  Razorpay — payment failed

Sir,
I was trying to book a train from roorkee to varanasi using your payment gateway. But the ticket booking gets faliled but the money is deducted from the google pay (Tez) app but no information is shown on the irctc app. Kindly return back the money which got deducted.
I have attached a transaction detail screenshot.
Please look into the matter.
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Jan 17, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Dec 12, 2018
Updated by gargprakhar93
From: PRAKHAR GARG ([protected]@okaxis)
Issuer Bank: State Bank of India

To: IRCTCC (razorpay.[protected]@hdfcbank)

Google Transaction ID: CICAgKCi06niYg
UPI Transaction ID:[protected]
Verified Support
Dec 14, 2018
Razorpay Customer Care's response
Hi,

We were unable to locate the transaction with the details provided. Please send us you contact details and transaction details along with the screenshot of the debit over: https://razorpay.com/support/#request. We'll have this looked into and update you at the earliest.

Thanks and regards,
Team Razorpay
Complaint comments 

Comments

Hey i jst booked a tickt from irctcc account..money has been deducted from my account and has gone razorpay account..but have not received my tickt ..so it might have transferrd to irctc account from their

Razorpay Customer Care's response, Dec 15, 2018
Verified Support
Hi Saket,

We checked the transaction ID: 100001576606287 with the reference number 834709948771 and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your transaction over here: https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay

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