[Resolved] Razorpay — payment of royal sundaram insurance

satyanaraya reddy Jaggavarapu

from Mumbai, Maharashtra

Address:

D212, Oxford paradise appartments, Pune, Maharashtra, 411021

Dear team,
On 25th october 2019 i have paid my car insurance renewal amount through razorpay(link was sent by royal sundaram).i have used the link and done the payment. I got the payment successful mail but the further process i have not received any call or mail from insurance company.
So i request you to kindly refund my money back.please see below my payment details

Payment Link from Royal Sundaram General Insurance Co. Limited
Payment Link Receipt: VPC[protected]
You have made a payment of ₹ 13510
PAYMENT FOR
car insurance renewal
ISSUED TO
satya.[protected]@gmail.com
PAYMENT ID
pay_DYAFeDk4KUtMlW
PAYMENT METHOD
Card, XXXX-XXXX-XXXX-5316
AMOUNT PAID
INR 13, 510.00

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Dec 7, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2019

Razorpay Customer Care's response Hey,

We checked and see that the payment with the ID pay_DYAFeDk4KUtMlW is successful. You can check the status of the same here: https://bit.ly/2DSjy4T
Kindly contact the merchant for any service/refund related queries

Thanks & Regards,
Team Razorpay

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Comments

Royal Sundaram General Insurance Customer Care

from Mumbai, Maharashtra

Hi Satyanaraya, we regret the inconvenience caused. We request you to please share your policy/contact details Via Facebook/Twitter or write to us at customer.[protected]@royalsundaram.in so that we can look into the issue.