[Resolved]  Razorpay — payment twice deducted from my account

Address:Pune, Pune, Maharashtra, 411001
Website:Www.razorpay.com

Dear team,

I am contacting razorpay customer care number since 11th march and 1000 times i had tried it shows only they are busy attending the customer. I beleive they had auto setup not to take the calls. They are doing fraud with customers like me while paying payment they gateway had deducted 3 times from my account instead of one time.
Since then i am doing follow up on emails and they are not taking any such action to resolve my issue.

I need refund for my payment deducted
for reference number[protected] and[protected]. It been a long time now.

Coule you please take action and please resolve this issue asap.
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Apr 19, 2020
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Mar 19, 2020
Razorpay Customer Care's response
Hi Samith,

Sincere apologies for the inconvenience caused. We have escalated this to our concerned team and are actively working to get the status of the payments. Please do expect an update on the email thread with the ticket ref: 2316343 at the earliest. Highly appreciate your patience in the interim.

Thanks and Regards,
Team Razorpay
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