[Resolved] Razorpay — pending from bank end

[Resolved] Razorpay — pending from bank end

A Arunadevi28 from Mumbai, Maharashtra

I had booked an irctc ticket of amount 342.70 upi reference number (Protected) on 02 sep 2019. The amount has been debited from the account and there is no confirmation of the ticket. It is showing that pending from the bank end. The message received from my bank is below. Rs342.70 debited from a/c*5677 to vpa Razorpay. [protected]@hdfcbank (Upi ref no (Protected) Transaction id :[protected] Booking date:02 sep 2019 Was this information helpful? No (0) Yes (0)
Oct 8, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Sep 07, 2019 Razorpay Customer Care's response Hi, We see that the IRCTC transaction ID: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 7-10 working days. You can check the status of the same here: https://razorpay.com/support/#refund Regards, Team Razorpay
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Comments

ankit garhewal

from Valapattanam, Kerala

I booked a ticket but in between the amount is debited but ticket was not booked its showing amount is pending from bank end please check when will I get refund.

Razorpay Customer Care's response, Sep 21, 2019

Verified Support

Hey Ankit,

We checked and see that the transaction 100002024940521 has been successfully refunded on Sept 10th, 2019. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & regards,
Team Razorpay