Razorpay — Pizza Hut India online payment made to pizza hut, but order id not generated

I am Akshay Govande, today i. E. On 03-may-2021, i made an attempt to place an order with pizza hut through online mobile app,
Also we made the payment through payment gateway of razorpay pvt ltd, noida for an amount of 820.06.
But the order id not generated and as well as the order not received. Even, the amount is also not refunded. i request the concerned authorities to look into matter and kindly initiate refund process.

I am also attaching the communication i made with razorpay for your information.
Upi Transaction ID:[protected]