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[Resolved]  Razorpay — railyatri kmbt bus ticket refund

Hi team,

August 11th evening i booked kmbt travells and payed money 2579/- from sbi. Money has been deducted and ticket not booked
: (. Contacted railytri customer care and they told that they did not receive money. So can you please look at the issue and refund my money

For more details
Bank sbi

Reference no: igaediszr5.

When i can expect my money be refunded.

Please help me on this
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Sep 14, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2018
Razorpay Customer Care's response Hi Rasmitha,

Could you please drop us a mail to [protected]@razorpay.com with the transaction details, so that we can get this checked and provide you an update at the earliest.

Regards,
Team Razorpay
Complaint comments 
3 Comments

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Comments

Sir, I booked my ticket. But the ticket is not booked. When I see my last transaction it shows that pending from bank end.what should I do
Reply
I do not have any active ECS deduction, however, they have deducted 500 rs from my acc and also they tried debiting 1000 rs which has affected my cibil score. I have escalated to RBI. I need immediate action on this.
Reply
Razorpay Customer Care's response, Aug 18, 2018
Verified Support
Hey Sundaresa,

Please drop us an email to support@razorpay.com with the transaction details, we will be glad to assist you.

Regards,
Team Razorpay
Sir please refund amount as tickets are not booked

Reply
Razorpay Customer Care's response, Aug 23, 2018
Verified Support
Hi,

We checked the transaction with the UPI reference number - 823115658005 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.Feel free to write to us for further assistance : https://razorpay.com/contact/

Regards,
Team Razorpay

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