[Resolved]  Razorpay — razorpay - fraudulent merchant

Address:Bongaon Beltola Collage Road House No. 18, House No.18, Kamrup Metropolitan, Assam, 781028
Website:www.thedelhihaat.com

I placed an order of inr 25195 on a website called www.thedehihaat.com, and after i placed the order i was directed to razorpay gateway so it seems pretty trusted cause i'm paying from razorpay gateway so paid the money. After i paid the money their is no confirmation of order invoice has been given. After that i googled and got to know that it's a fraud website. I complained for an dispute to razorpay. It's been a week and there is no sign of money refund. I'm too worried about my money now cause it's pretty lot of money and the merchant is not responding any emails. And also maybe the email is also fake cause emails are delivering to the merchant.
The transaction id is[protected]
To - [protected]@icici
Google transaction id - cicagkcbh4_0nw
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Apr 18, 2020
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Mar 18, 2020
Razorpay Customer Care's response
Hi,

We have received your request and are actively working on the same. Please do expect an update on the on-going email thread with the ticket ref: 2303009 at the earliest. Appreciate your patience while we get this sorted for you.

Thanks & Regards
Team Razorpay
Complaint comments 

Comments

Dear. Tem
This mai paying last emi pending for.2500rs total amount.
This soft copy is sand me and balance payment after deposit
This tem is last time a chitting a taking the payment deposit after not sand soft copy Satalment
Quek reply 2 me
Razorpay Customer Care's response, Mar 20, 2020
Verified Support
Hi Abrar,

We are sorry to hear about your experience. Kindly help us with your contact and transaction details here: https://razorpay.com/support/#request and we will get back to you at the earliest.

Thanks and Regards,
Team Razorpay

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