[Resolved]  Razorpay — razorpay irctc payment using razorpay failed | money deducted, refund not uet received

Address:Nashik, Maharashtra, 422011

Hi razorpay,
My transaction on irctc payment using bhim app (Razorpay gateway) got failed at 11.05 am on 11 december 2018. The amount was debited from my bank account but still the refund has not been received. I have contacted irctc and they have not received the amount.

Bhim app transaction id is:[protected]

Kindly refund the amount to my bank account.

Thanks
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Jan 14, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Dec 11, 2018
Updated by Mandarb93
Screenshot of transaction failed

Verified Support
Dec 14, 2018
Razorpay Customer Care's response
Hi,

We checked the transaction ID [protected] with the reference number[protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your transaction over here: https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay
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