[Resolved]  Razorpay — razorpay money deducted but irctc website shows pending from bank

Dear Razorpay,

My IRCTC Transaction ID: [protected]

UPI/[protected]

With regards to above transaction ID, Amount was deducted from my bank account but ticket was not booked. irctc website shows pending from bank

Attached IRCTC screenshot and bank A/C screenshot for your reference.

Kindly do the needful
+2 photos
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Nov 30, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Oct 05, 2018
Updated by mukesh arun
No acknowledgment yet??
Oct 08, 2018
Updated by mukesh arun
Dear support team,

No action yet to resolve my complaint
Verified Support
Oct 22, 2018
Razorpay Customer Care's response
Hi Mukesh,

We checked the transaction ID [protected] and see that a refund has been successfully processed on 9th Oct, 2018.
We have updated you with the details regarding the refund on mail thread with reference: 268199. Kindly check and revert on the same for further queries.

Regards,
Team Razorpay
Complaint comments 

Comments

Any progress on the complaint? No acknowledgement yet.
Razorpay Customer Care's response, Oct 10, 2018
Verified Support
Hi Mukesh,

We checked the transaction ID 100001467705050 and see that a refund has been successfully processed on 9th Oct, 2018.
We have updated you with the details regarding the refund on mail thread with reference: 268199. Kindly check and revert on the same for further queries.

Regards,
Team Razorpay

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