[Resolved]  Razorpay — razorpay money deducted but irctc website shows pending from bank end

Address:Visakhapatnam, Andhra Pradesh, 530027
Website:irctc.co.in

Sir/madam,,

Yesterday[protected] booked ticket on irctc using razor pay amount debited inr 2, 010 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always having server problems. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. Here with i am enclosing the transaction id : [protected] the message received from my bank as below:

Dear customer, txn of inr rs 2010.00 done via debit card a/c *2674 on 14-08-18. Info: vin*raz*razorpayp
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Sep 25, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2018
Razorpay Customer Care's response
Hi Madhu,

We checked the transaction with the txn ID- [protected] and see that it is a unsuccessful transaction. As there has been a debit for the same in your account, the amount will be credited back to your account in 7-10 working days. Please follow the mail thread with reference 235484 for further details.

Regards,
Team Razorpay
Complaint comments 

Comments

My money has gone to you but it has not been given to IRCTC so far because of which my PNR is not getting alloted.My transaction ID number is[protected]
Date[protected]. Time- 09:48 am
Please clarify my problem it's urgent to me .
Razorpay Customer Care's response, Aug 23, 2018
Verified Support
Hi Manoj,

thank you for the details. We see that a refund: rfnd_AncJaR3QY2zKbY of amount ₹ 1, 680.00 was successfully processed on 20th Aug, 2018 for the transaction: 822709240712. It would take 5 - 7 working days for the amount to get credited to your account. Working days does not include Saturdays, Sundays and Bank Holidays.

Regards,
Team Razorpay
Hello team
My Money deducted for irctc ticket through upi id from tez for UPI Transaction ID:[protected]
Ticket not booked
Please update

Regards Tulasi

Razorpay Customer Care's response, Aug 23, 2018
Verified Support
Hi,

We checked the transaction 823213442991 of and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days from the txn date. Feel free to write to us on : https://razorpay.com/contact/ for further assistance.

Thanks & Regards,
Team Razorpay
Sir meray account se zerodha/ razorpay account me rupay transfer ho gaya h to plz sir mera amount refund krne ki kirpaa kray
Harkesg's reply, Aug 13, 2018
Sir mera name HARKESH h or meray account se zerodha razorpay account me 566.40 rupay transfer ho gaya h to plz sir mera amount refund krne ki kirpaa kray
Razorpay Customer Care's response, Aug 23, 2018
Verified Support
Hi,

We are unable to find the transaction and would require more details to get this checked for you. Please share with us the transaction details, over: https://razorpay.com/contact/

Regards
Team Razorpay

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