[Resolved] Razorpay — razorpay money deducted from google pay but tickets not booked from irctc

Kanak Soni

from Ahmedabad, Gujarat

Address:

Tapi, Gujarat, 394650

I was booking a ticket from IRCTC App from BSL to PPI on 18 Oct 2019. Everything was going fine but when it came to payment gateway my amount was deducted from bank account with the help of google pay. Now gpay is showing me a successful transaction but my ticket is not booked IRCTC app is showing pending response from bank and transaction is failed. My money is also refunded into my account.

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Nov 22, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Razorpay Customer Care's response Hi,

We see that the IRCTC transaction ID: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay