Razorpay — Razorpay not issuing refund

I purchased some plants from treetify.in. The payment gateway I used to pay them was Razorpay. They did not ship the plants for weeks. They did not respond to my emails and calls. Finally a month or so later they shipped empty boxes. Finally I got fed up and requested a refund from razorpay. They asked me to contact my bank. I requested a chargeback from my bank. My bank accepted the request and forwarded it to razorpay. And thats it. Razorpay did nothing. They are refusing to issue the refund. Their customer support is useless. One day they ask me to contact rbi and next day they ask me to contact cybercrime division. They keep asking me to contact my bank for updates. When I contact my bank (SBI) they tell me the hold up is because of razorpay. Razorpay is a scam payment gateway. Avoid at all costs