Razorpay — Refund money i have not got it and razorpay not taking any actions

Anushabk

Address:

Ground& 1st floor, SJR Cyber, laskar,hosur road, Bangalore, 560030

I was paying rent for nestaway through EMI option from early salary app, EMI was dedecte 16, 000. but payment was not successful. Refund has initiated from Razorpay, but till now i have not recieved the amount. i have raised many queries against them, but no response from razorpay till now i have not recived the amount.. simply paying amount of 16, 000 as EMI for Early Salaryfrom December month. Pleas do the needful. Ticket number i have raised in Razorpay are : #1415779

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Razorpay customer support has been notified about the posted complaint.

Jan 03, 2020

Updated by Anushabk what is this? still i have not got response.

Jan 03, 2020

Updated by Anushabk He guys,

Are you getting any call from number[protected]? he is asking me all the password of my bank account? is this true for fraud? please confirm.

Jan 04, 2020

Updated by Anushabk still i have not got any response, very bad

Verified Support

Jan 07, 2020

Razorpay Customer Care's response Hi Anusha,

We are sorry to hear about your experience. We have escalated this with the concerned team and are currently working on your request. Please do expect an update on the on-going email thread with the ticket ref: 1415779 at the earliest. Your patience is highly appreciated in the interim.

Thanks & Regards
Team Razorpay

Jan 07, 2020

Updated by Anushabk its been more than 2 months and almost daily i am sending an email, i never expected this from you people, its not a small amount, 16, 000.. i feel very scared to use Razorpay, even my friends as well now after hearing my query.

Jan 09, 2020

Updated by Anushabk Dear Consumer complaints forum, i strongly trusted you and i will get refund back, but Razorpay people not taking any action. Please help, i am going to loose 16, 000 amount, its not at all small amount for me. They are not taking any action, simply they will send an email that we are looking your issue in higher priority and get back to you soon. But they will never come back, never do anything.

Jan 09, 2020

Updated by Anushabk please reply

Verified Support

Jan 11, 2020

Razorpay Customer Care's response Hi Anusha,

We have updated the status of your concern on the ticket with the ref: 1415779 and will keep you updated on the same email thread regarding the transaction. Highly appreciate your patience in the interim.

Thanks & Regards
Team Razorpay

Jan 14, 2020

Updated by Anushabk What is the solution?

Its been almost 3 months, More than 20 follow up emails i have sent, only reply i will get you from people is this "We are constantly in touch with our banking partners regarding the transaction, please allow some time here as this is dependent on the partnered banks and the exact ETA is not shared for the same from their end. However we are continuously following up on this case, kindly expect a revert the moment we get an update from the banks."

aren't you shame ? Why are you people eating poor people money? Very worst Razorpay. thuuuuuu...

Jan 14, 2020

Updated by Anushabk Its not small amount for me, 16000 got deducted through Early SalaryApp as EMI and payment option as RazorPay. Still i have not recovered the money? who will give that money back?

Jan 17, 2020

Updated by Anushabk You people will give my money back or not tell me... i dont want to hear any drama that we are checking with bank partner... i fed up of hearing this... if your own money had gone like this you people would have try to get back as soon as possible...you are not caring poor people money, how much 16, 0000 important for us i only knew.. My one month money it is...
i will pray god that this Razorpay company will destroy soon in coming years without profit.. you people have eaten my money... i had struggled a lot... your company should destroy soon.

Jan 20, 2020

Updated by Anushabk is there any update?

Verified Support

Jan 20, 2020

Razorpay Customer Care's response Hi Anusha,

We understand that there has been a significant delay and we have already escalated the issue. Kindly expect an update on the on-going email thread with the ticket with ID 1415779 at the earliest.
Your patience is highly appreciated.

Thanks and Regards,
Team Razorpay

Jan 20, 2020

Updated by Anushabk Every time i am getting the same reply from past one month, just tell me whether i am going to get my money or not

Jan 23, 2020

Updated by Anushabk my problem has not resolved... what the hell is this Razorpay?

Jan 27, 2020

Updated by Anushabk what is the status?

Feb 03, 2020

Updated by Anushabk what the hell? just tell me whether you guys will refund my money or not? this is too much disgusting... i will not leave you Razorpay... I already filed complaints against police.. Police people told me to wait till January end since it's online transactions it may take time, but you guys are not bothered only, every time same reply we are checking with bank and no reply after that... let Police only take the action on you guys...let me meet Adugodi Corporator Manjula mam and i will tell how my 16, 000 money has gone and how much Razorpay is playing and irresponsible with me...Definitely she will do something i am sure, , , , being alone in Bangalore that money is more importnat for me, i am not going to leave this Razorpay.