[Resolved] Razorpay — (refund my money) money deducted from my account but irctc ticket not booked

LalBimal

from Kolkata, West Bengal

Address:

R B C ROAD DUM DUM KOLKATA-700028, Kolkata, West Bengal, 700028

On 19th april 2019 i tried to book online ticket from kolkata to azamgarh (Koaa to amh) using irctc mobile app.
The payment was attempted using upi address linked to my bank. (Facilitated by razorpay)

The payment seemed to be successful as the amount was debited from my bank account.
However no ticket got booked.

So hence requesting you to kindly help and coordinate in order to refund my amount as soon as possible.

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Apr 22, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2019

Razorpay Customer Care's response Hi Bimal,

We see that you have raised a request regarding your query. Kindly provide us with the requested details on the email thread with the ticket ref. 424532 so that we can have this checked and update you regarding the same at the earliest.

Thanks and Regards,
Team Razorpay

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Comments

9412482630

from Noida, Uttar Pradesh

My mastan khan my balens kat 2 bar 11.02.2019 me 09:43 Am 09:02:17 Am my mobile no [protected] my debit card no debit card 6370. 5630 on please my pement add my account balance kat 658 658 pement my airtel aap se uppcl ko

Razorpay Customer Care's response, Mar 21, 2019

Verified Support

Hey Mastan,

Please provide us with your transaction details along with a screenshot of your bank statement here https://razorpay.com/support/#request so that we can check this and update you at the earliest.

Thanks & Regards,
Team Razorpay