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[Resolved]  Razorpay — refund not credited

I booked ticket on 20th feb. The transaction was unsuccessful but money was credited to irctc. I haven't received any refund till date. Kindly refund my money immediately. My irctc id is bplusrahul and transaction id is [protected].
Upi id for transaction is[protected]. I have already sent email at your email address but there is no reply from your side and your helpline number is not working. Very poor service you are providing. You should shut down your company. Really ridiculous. Very much upset.
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Apr 7, 2018
Complaint marked as Resolved 
Verified Support
Mar 07, 2018
Razorpay Customer Care's response
Hi Rahul,

We see that we have updated you over mail in regards to the same issue . Please follow the mail thread with ticket reference 162953 for further updates.

Thanks and Regards,
Team Razorpay
Complaint comments  3 CommentsShareTweet

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Dear sir

I had booked a train ticket through irctc app amounting to RS.495 on 1/03/18 and made the payment through BHIM APP crediting to Razorpay account. But Razorpay did not confirm my ticket. Kindly look into the matter and arrange for reversal of the said amount back to my account no.[protected](SBI).

Thank you

Razorpay Customer Care's response, Mar 28, 2018
Verified Support
Hi Chonben,  

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 162068. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,  
Team Razorpay
I tried to book two tickets on IRCTC app on 1March 2018 using Razorpay through bhim upi, the transaction of Rs1150 was deducted from my account and transferred to Razorpay but the IRCTC app showed that the tickets are not booked.Is this a FRAUD by Razorpay .I want my refund asap from Razorpay.The transaction I'd for the payment is[protected].
Razorpay Customer Care's response, Mar 28, 2018
Verified Support
Hi Anshuman,  

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 161700. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,  
Team Razorpay
Txn id [protected] was not done funds deducted 17 days going on still refund was not add to my account.we deeply regret u r late process.pls refund soon.
Razorpay Customer Care's response, Apr 13, 2018
Verified Support
Hi Ganichetty,

Please refer to the mail with ticket reference `173616` as we have updated you with the refund details on the same.
You can follow up if in case you have further issues.

-Regards,
Team Razorpay.
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